Customer care
Returns & refunds
Return and refund requests are reviewed based on the item, condition, timing and reason for the request.
Before sending anything back
Contact customer care first. If a return is approved, use the return destination and instructions provided for that order.
How the process works
01
Request review
Send the order number, item, reason for the request and photos when relevant.
02
Get instructions
If approved, we provide the correct return destination and any packing steps that apply.
03
Resolution
Approved refunds use the applicable payment method or agreed resolution. Processing time can vary.
Eligibility considerations
Eligibility can depend on product category, condition, timing, reason for the request, whether the item was used or altered, and product-specific restrictions. Some items may be non-returnable for health, safety, hygiene, perishability, customization or legal reasons. Nothing on this page limits rights that cannot legally be waived.
Report damaged, defective, incorrect or apparently missing delivered items promptly with the order details and photos when relevant.
Start with your order
Review the order first, then contact customer care with the request details.
Last updated August 18, 2026.