Customer care
Returns & refunds
Request an eligible return within 30 days of delivery. Approved refunds are issued to your original payment method within 5–7 business days after we receive and inspect the return.
Before sending anything back
Contact customer care first. If a return is approved, use the return destination and instructions provided for that order.
How the process works
01
Request review
Contact us within 30 days of delivery with your order number, the email used at checkout, the item and your reason for return. Include photos when reporting damage, defects or an incorrect item.
02
Get instructions
If approved, we provide the correct return destination and any packing steps that apply.
03
Resolution
Approved refunds are issued to the original payment method within 5–7 business days after the returned item is received and inspected. Your bank or payment provider may need additional time to post the credit.
Return eligibility
Eligible items should be unused, in their original condition, and include the original packaging, parts and accessories where applicable. Opened food, pantry and personal-care products are not eligible for change-of-mind returns for health and hygiene reasons. If an item arrives damaged, defective, incorrect or incomplete, contact us for assistance. Nothing in this policy limits rights that cannot legally be waived.
Return shipping: GILLNX covers return shipping for damaged, defective, incorrect or incomplete orders when a return is required. Customers pay return shipping for change-of-mind returns. We do not charge a restocking fee.
Start with your order
For return instructions, use our Contact page or email info@gillnx.com. Do not send a return before receiving the correct return destination. Marketplace purchases follow the marketplace’s return process when required.
Last updated October 3, 2026.